We are sorry that you are having issues with our website. 

Before contacting us, here are a few steps that may help fix the problem for you:

Delete your cookies

Cookies are small text files that websites store on your computer, mobile or other device when you visit them. Cookies will allow our website to recognise your device the next time you visit us and make the website work more efficiently.

For more information on our Cookie Policy, please click here.

You may need to delete your cookies and how you do this will depend on which browser you're using.

Simply follow the below links to learn how to manage cookies:



Restart your browser:

Once you have deleted the cookies, please close your browser and then re-open it to visit our website again.

Update your operating system:

Using an outdated browser may also cause problems browsing and purchasing on our website. You may be unable to complete your purchase if your browser is not up-to-date. You can download the latest version.

Should you still experience problems, please contact our Customer Care Team with the following information:

  • As much detail as you can about the issue
  • Screenshots / photos of any error messages you receive
  • Which web browser you're using (e.g. Firefox, Chrome, Edge, Safari, etc.)
  • Steps you've taken to try to resolve the issue