Live Chat is monitored by Mountain Warehouse for your safety. We may take necessary action to ensure your safety and the safety of our staff, including warning, blocking and where necessary reporting users who behave inappropriately.

Terms of use:

Lengthy messages or queries which require investigation may be referred to regular email, where you can expect a response within 72 hours.

Mountain Warehouse will not tolerate abuse, comments of a sexually explicit, racist, demeaning or irrelevant nature.

When Live Chat is not manned you will be able to leave a message, one of our advisors will respond to you as quickly as possible.

By using our Live Chat service you agree to all terms, conditions, monitoring guidelines and notices contained or referenced elsewhere in the Mountain Warehouse general Terms and Conditions. We reserve the right to update or review these Terms at our discretion. Your continued use of this service following any changes to the Terms and Conditions constitutes acceptance of those changes.