Standard-sized returns in Ireland are FREE and easy!
Free returns to your local store
You can locate your nearest store, and its opening times here.
Don’t forget that you’ll need to show your proof of purchase. For online purchases, this can be a confirmation email or dispatch note. We can refund all online payment types in store.
Free returns via drop2shop – standard-size items only
- drop2shop drop off – choose your preferred drop2shop location. There’s no need to print a label – you’ll be sent a QR code which staff at your drop2shop location will scan and take your parcel
- Click here to start your free return through our returns portal. You’ll find your Order No. on your confirmation email or on the returns form received with your parcel.
- Package your return appropriately, making sure to include your completed Returns Form that arrived with your order. If you no longer have the Form, get a new one here.
- Drop off your return at your local drop-off location, keeping hold of your proof of postage.
Please allow 14 to 21 days for your return and refund to be processed.
If your item is over 10kg and/or over 60m in length, the easiest way to return your item is to your nearest store. Alternatively, you can send the item back to us at your own cost – see here for more information. We’re working on improving our process for large item returns – so watch this space!
We currently only offer exchanges via return to our stores, where our team can help select a replacement style, colour or size (please note this will require a refund and separate purchase). See more info here
If your item arrived faulty, or developed a fault, please contact us providing photos of the fault before returning your order.