Will I be refunded my delivery charge? 02 March 2021 15:32 Updated If your order is not delivered within the promised time scale, we will happily refund any delivery costs to you. Please contact us quoting your order number and will investigate this for you. Related articles What is your refund policy? Can I return my order to a store? I have a faulty product Can I exchange my item? I’ve lost my dispatch note/ order invoice, can I still return my order?